Shipping & Returns
Getting it to you, and back if needed
Shipping
Shipping is free on every order, worldwide. Orders are typically processed within 1-2 business days, and no shipping fee is added at checkout.
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping (Japan) | Typically 5-10 business days | Free |
| International Shipping (Worldwide) | Typically 10-14 business days | Free |
Free shipping on every order
- All EZVALO two-packs ship free
- Nothing to apply — no code needed
All orders include tracking information sent to your email once shipped.
Returns
We want you to love your purchase. If something isn't right, we accept returns within 30 days of delivery.
- Items must be unused and in their original condition and packaging
- If your item arrives damaged or defective, contact us and we'll make it right — no return shipping needed
- Refunds are typically processed within 5-7 business days after we receive the return
- To start a return, reach out via our contact page with your order number
Exchanges
Ordered the wrong length or color? Contact our support team within 30 days and we'll arrange an exchange for the size or finish you need.
Still not sure?
Send us your order number and we'll take it from there.